HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
While we require that special orders be placed at least 3 days in advance, we highly recommend placing orders at least 2 – 3 weeks in advance for any special order as our schedule does book up. For weddings, we recommend placing your order at least 2 – 3 months in advance of your wedding date. We do not guarantee availability until an order has been confirmed.
CAN I ORDER A CAKE FOR PICK-UP TODAY OR TOMORROW? CAN YOU ONLY PRE-ORDER A CAKE?
All cakes 6″ and larger are available only for pre-order. Our lead time for all cakes is 2-3 weeks, however, we do not guarantee availability until an order has been confirmed. We typically have a selection of Babycakes which serve 3-5 in various flavors available for pickup daily.
DO YOU OFFER VEGAN AND/OR GLUTEN FREE OPTIONS?
We do! Vegan and gluten-free options are available for any custom cake or large catering order feeding a minimum of 75. Vegan and gluten-free options cake flavors can be found here.
HOW MUCH ARE CONSULTATIONS AND TASTINGS?
HOW LONG IS A TYPICAL CONSULTATION? CAN I BRING MY FAMILY AND MY BRIDAL PARTY?
We offer design consultations and tastings for everyone to ensure that you get exactly the cake you want. Consultations are $50 with payment due at the time of booking the appointment. If you decide you would like to book your event with Sweeter Company, the tasting will be complimentary & the fee credited towards your order.
Consultations include both a tasting and design session and are limited to 1 hour in length. You are welcome to bring guests, but we do recommend limiting it to 2 trusted guests as the consultation can become unfocused and less productive when several people are present.
DO YOU DELIVER? IS THERE A DELIVERY/SET-UP FEE?
Delivery is available and reasonably priced according to location. Wedding cake delivery fees include setup.
DO YOU PROVIDE OR RENT CAKE TOPPERS/CAKE KNIFE/CAKE STANDS?
We have several beautiful cake stands and platters available for rental. We do not rent serving utensils or cake toppers.
IF I PROVIDE A PICTURE OF WHAT I LIKE, CAN YOU RE-CREATE IT? DOES CUSTOM DESIGN COST EXTRA?
While we prefer to create unique cakes, we are happy to use your image as inspiration adding our own artistic flair.
HOW MUCH IS REQUIRED AS DEPOSIT TO HOLD MY DATE?
We do not require a deposit to reserve your date with us. However, the full amount has to be paid for 1 week before the wedding.
CAN I PICK UP THE CAKE DURING NON-BUSINESS HOURS?
Yes! While we don’t open until 11 am, our team is at the shop by 8 am so you may make arrangements to pick up the order prior to store opening. We do accept wedding orders for delivery on Sundays and Mondays.
MY EVENT IS ON A DAY YOU’RE CLOSED. CAN I STILL PLACE AN ORDER?
Absolutely! We are always available for weddings that meet our minimums on Sundays and Mondays. We are available for select social and corporate events on Sundays and Mondays. Please contact us to inquire about your event.
DO YOU MAKE PARTY FAVORS?
Sure do! Custom sugar cookies and boxed macarons are client favorites! Email us about options.